Frequently Asked Questions

A platform that combines all your marketing analytics in one place, with the ability to merge metrics at both the platform and content level.

Yes, currently Alocta is 100% free to use. We will introduce paid plans in the future, but existing features will remain available.

No, it's a web app. Just sign up and connect your accounts, and you're good to start.

YouTube organic and paid analytics, Google Analytics 4 and Search Console, Google Ads analytics, Facebook Pages, and Instagram. YouTube paid analytics covers YouTube-serving Google Ads campaigns from Video, Demand Gen, and Display campaign types.

Log in using your Alocta account. It will take you to the dashboard page where you can simply connect to the platform you want to connect.

On secure servers in the US.

No, we fetch live data from each platform when you view the analytics. We only store minimal metadata to identify your connected accounts.

No, we do not sell, trade, or rent your data to anyone.

Yes, and you have three ways to delete your data:

1) Delete your entire account using the "Delete Account" button in the navigation menu. This permanently removes your login credentials, email, and all connected platform data.

2) Disconnect a specific platform (e.g., YouTube, (GA4 + GSC), Google Ads, Facebook, or Instagram) from your dashboard. This immediately removes all tokens and metadata we've stored for that particular platform.

3) If you can't log in, email us at privacy@alocta.com with your account's email address, and we will manually delete your data within 30 days (as stated in our Privacy Policy).

No. Alocta is read-only. It cannot create, edit, publish, delete, or manage content, campaigns, ad groups, or ads on your connected platforms.

We monitor changes and update accordingly. Some features may temporarily be affected by the connected platforms API changes.

We show the same data from the same APIs. Differences may arise from date ranges, time zones, or a delay in processing.

Data is updated based on each platform's API refresh schedule, typically within 24 to 72 hours.

When you disconnect a platform, you will no longer be able to view its analytics in Alocta unless you connect the account again. This step also removes the limited account information we store to identify that connection.

On the login page, click "Forgot password?" and enter your email. We'll send a 6-digit OTP so you can set a new password.

No. Currently, each user needs their own account. Team features will come later.

The service is currently free. Once paid plans are introduced, refund policies will be stated clearly.

Yes, every analytics page has a Download CSV button to export your analytics data.

Please ensure both GA4 and GSC are set up correctly. The connected email must be the verified owner of both accounts. Note that new data may take up to 48 hours to populate.

Refresh the page. If it persists, check your internet connection or try again later.

Each platform has its own update schedule. You will see the most recent available data.

Chrome, Firefox, Edge, and Safari, the latest two versions.

This may be due to a temporary connection issue. Please try refreshing your page. If the problem continues, try disconnecting and reconnecting your platform. If the issue persists, reach out to us at support@alocta.com, and we’ll investigate immediately.

First, make sure your Google Ads account is connected and configured in Alocta. If it is connected, check that your selected date range includes campaign activity. The Google Ads section shows campaigns from your selected Google Ads account, while YouTube Ads shows only Video, Demand Gen, and Display campaigns that served ads on YouTube.

You can read our full Terms of Service at Terms of Service.

You can read our full Privacy Policy at Privacy Policy.

Use the dashboard settings or email privacy@alocta.com.

Yes, we comply with GDPR and CCPA frameworks. Regardless of where you live, you have the right to access your data, request its deletion, or restrict its processing at any time.

No, we are an independent third‑party tool.