Frequently Asked Questions

A platform that combines all your marketing analytics in one place, with the ability to merge metrics at both the platform and content level.

Yes, currently Alocta is 100% free to use. We will introduce paid plans in the future, but existing features will remain available.

No, it's a web app. Just sign up and connect your accounts, and you're good to start.

YouTube organic and paid analytics, Google Analytics 4 and Search Console, Google Ads analytics, Facebook Pages, and Instagram. YouTube paid analytics covers YouTube-serving Google Ads campaigns from Video, Demand Gen, and Display campaign types.

Log in using your Alocta account. It will take you to the dashboard page where you can simply connect to the platform you want to connect. You can also go to the Account page to connect your accounts.

Ask Claro is Alocta's AI agent that answers questions about your connected marketing data. It pulls live data from your accounts using the same analytics Alocta already shows you.

No. Ask Claro is read-only, just like the rest of Alocta. It can analyze and explain your data, but it cannot create, edit, publish, or delete any content, campaigns, ad groups, or ads on your connected platforms.

Currently, you can send up to 200 messages per month, with a daily limit of 10 messages. Starting a new chat does not reset your daily limit.

Ask Claro follows the same data-freshness rules as the rest of Alocta. Each platform has a short processing delay, depending on the platform, before new data is reflected to ensure accuracy.

Within an active chat, Ask Claro remembers the recent context of that conversation. Starting a "New Chat" clears the conversation and starts fresh.

Yes, you can optionally set a custom date range for your question. If you don't set one, Ask Claro uses standard default ranges (last 14 days for organic platforms, last 28 days for paid platforms).

When you create your Alocta account, we'll ask you to complete a short one-time profile (business or creator type, industry, goals, etc.). This personalizes Ask Claro's answers to your context. This step is optional, if you skip it, Ask Claro's answers will be more general (see below). Once saved, the profile cannot be edited later.

No, your data is not used to train AI models. We use OpenAI's API, which explicitly states that data sent through the API is not used to train their models.

Ask Claro is entirely optional. It only fetches data when you actively ask it a question; if you never use it, Ask Claro simply has no data to work with. You can keep using every other part of Alocta (dashboards, Merge, Claro's Full Take) without ever touching the chat feature.

No. Claro's Full Take is a separate feature and has nothing to do with Ask Claro, the conversational AI agent. We only store Ask Claro conversation data, not Full Take or any other analytics feature.

If you skip onboarding, Ask Claro won't have any business context about you when you ask a question. You'll need to explain your business context yourself within the conversation, which uses up your daily and monthly message limits faster.

Ask Claro personalizes its answers using your onboarding profile. If your profile is incomplete or if Ask Claro seems to be missing business context, you can explain relevant details directly in the conversation, though keep in mind this will use up part of your daily and monthly message limits.

On secure servers in the US.

No, we fetch live data from each platform when you view the analytics. We only store minimal metadata to identify your connected accounts. However, your conversations with Ask Claro are stored temporarily and automatically deleted after 45 days.

No, we do not sell, trade, or rent your data to anyone.

Yes, and you have four ways to delete your data:

1) Delete your entire account using the "Delete Account" button in the navigation menu. This permanently removes your login credentials, email, and all connected platform data.

2) Disconnect a specific platform (e.g., YouTube, (GA4 & GSC), Google Ads, Facebook, or Instagram) from your dashboard. This immediately removes all tokens and metadata we've stored for that particular platform.

3) You can also disconnect a connected platform from your Account page. Log in to Alocta, go to Account, Connected Platforms, and click "Disconnect" next to the platform you want to remove.

4) If you can't log in, email us at privacy@alocta.com with your account's email address, and we will manually delete your data within 30 days (as stated in our Privacy Policy).

Yes, temporarily. Conversations with Ask Claro are stored to maintain context during your session and are automatically and permanently deleted after 45 days. This is separate from your analytics data, which we don't store at all (see above).

No. Alocta is read-only. It cannot create, edit, publish, delete, or manage content, campaigns, ad groups, or ads on your connected platforms.

We monitor changes and update accordingly. Some features may temporarily be affected by the connected platforms API changes.

We show the same data from the same APIs. Differences may arise from date ranges, time zones, or a delay in processing.

Data is updated based on each platform's API refresh schedule, typically within 24 to 72 hours.

When you disconnect a platform, you will no longer be able to view its analytics in Alocta unless you connect the account again. This step also removes the limited account information we store to identify that connection.

On the login page, click "Forgot password?" and enter your email. We'll send a 6-digit OTP so you can set a new password.

No. Currently, each user needs their own account. Team features will come later.

The service is currently free. Once paid plans are introduced, refund policies will be stated clearly.

Yes, every analytics page has a Download CSV button to export your analytics data.

Alocta covers all AI processing costs on your behalf, so Ask Claro is available to you at no extra charge. We built Ask Claro to genuinely make understanding your marketing easier, not as a paid add-on gate, so use it as much as you need within the usage limits.

Please ensure both GA4 and GSC are set up correctly. The connected email must be the verified owner of both accounts. Note that new data may take up to 48 hours to populate.

Refresh the page. If it persists, check your internet connection or try again later.

Each platform has its own update schedule. You will see the most recent available data.

Chrome, Firefox, Edge, and Safari, the latest two versions.

This may be due to a temporary connection issue. Please try refreshing your page. If the problem continues, try disconnecting and reconnecting your platform. If the issue persists, reach out to us at support@alocta.com, and we’ll investigate immediately.

First, make sure your Google Ads account is connected and configured in Alocta. If it is connected, check that your selected date range includes campaign activity. The Google Ads section shows campaigns from your selected Google Ads account, while YouTube Ads shows only Video, Demand Gen, and Display campaigns that served ads on YouTube.

You can read our full Terms of Service at Terms of Service.

You can read our full Privacy Policy at Privacy Policy.

Use the dashboard settings or email privacy@alocta.com.

Yes, we comply with GDPR and CCPA frameworks. Regardless of where you live, you have the right to access your data, request its deletion, or restrict its processing at any time. This includes conversations you have with Ask Claro, which are covered under the same data access, deletion, and processing rights.

No, we are an independent third‑party tool.